Orders are processed in 3-5 business days (Monday through Friday, excluding holidays). You will receive tracking information via email once your order has shipped. Transit time will depend on the shipping method selected at checkout.
We offer porch pickup from our home studio in West Linn, OR for local customers. Please select this option at checkout instead of entering a shipping address, and still allow 3-5 business days for pickup.
We accept cancellations within 24 hours, as long as your order has not already shipped. Please reply to your order confirmation email to begin that process.
Due to the nature of our products, we are unable to accept returns or exchanges. However, please contact us with your order number if you aren't 100% satisfied - we'd love to make it right!
If your package is missing in transit (the tracking stops updating), sign up for text alerts through USPS.
If your tracking number shows delivered but the package is nowhere to be found, pleaseclick here.
If your order is lost, damaged, or stolen, please reply to the Route insurance email the received after placing your order for replacement or reimbursement.
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